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Exchange & Returns

Our shipping warehouse is located in London, Ontario Canada.  We currently ship to the following countries and continents: Canada, USA, Australia, New Zealand, and Europe. 

Size Exchanges
 
Our sizing chart is a guideline for purchasers based on height and weight.  However because every person is different in rare cases the sizing chart will not appropriately reflect the proper size for certain people.  Hockey Sockey will gladly accept sizing exchanges for products that have the original packaging and tags still attached.  There is a cost of $19.99 to make a size exchange which covers the shipping cost that Hockey Sockey will incur to send you out the new onesie. The customer will also be responsible for any shipping charges to send us back the original onesie purchased. If you are still within your 30 day window since the original purchase and would like to exchange for another size please click here
 
PLEASE NOTE:  HOCKEY SOCKEY IS EXTENDING THE PRODUCT EXCHANGE PERIOD UNTIL JANUARY 7, 2017 FOR HOLIDAY GIFT PURCHASES.
 
Return Policy

You may return new, unopened items within 30 days of the original purchase date for a full refund minus any shipping charges. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  In cases of a non-defective product return shipping charges will be the customers responsibility.  If you are still within your 30 day window (from original purchase date) and would like to return your item for a refund please click here

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

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