Questions? answered.
Everything you need to know before you order — how the onesies fit, shipping times, returns and exchanges, care, and custom team toques. Can’t find it? The head coach reads every email.
01
General
- Where do you ship?
US and Canada.
- How can I pay?
We accept Visa, Mastercard and Paypal.
02
Sizing
- How do the NHL Onesies fit?
Please see our sizing charts on the size guide.
Our onesies are cut to fit comfortable, loose, and unrestrictive. If you find yourself between sizes, we suggest you go with the larger size. Email headcoach@hockeysockey.com.
- Do the Toques come in different sizes?
All of the Hockey Sockey Toques are one-size-fits-most.
- How do the Union Suits fit?
Built as a base layer.
Union suit · by height
Size Height S 5'3"–5'6" M 5'6"–5'10" L 5'8"–6'0" XL 6'0"–6'3" XXL 6'3"+ - What size are the Slipper Skates?
One size fits most — elastic-stretch knit that fits comfortably across the range below.
Slipper skate · one size, stretch fit
Size Men Women One size Men's 5 – 13 Women's 6 – 14 - What size are the Koozie Mitts?
Fits a tall boy or a 12oz can with the sherpa cuff doubled. The mitt opening fits adult hands comfortably.
03
Shipping, Returns & Exchanges
- How long does shipping usually take?
Orders placed before 9am (Monday–Friday) typically ship same day. Orders placed after 9am typically ship on the next business day. Depending on if you need your items right away or can wait a little longer, we have numerous different shipping options to choose from:
Shipping within Canada
UPS Ground / regional couriers — ~10–14 business days
UPS Rush — ~3 business daysShipping overseas
Canada Post International XpressPost — up to 14 business days, no tracking available- What is your exchange policy?
30-day return window for new, unopened items. Size exchange: $19.99 flat fee (covers outbound shipping of the swap; you cover return shipping of the original). Full refund minus shipping if the item just doesn’t work for you.
For full details, see our Exchange & Returns page.
- What is your return policy?
Here at Hockey Sockey we stand behind our products with a 100% satisfaction guarantee. For more details please visit our Exchange & Returns page.
04
Our Products
- What are the Onesies made of?
Thick polar fleece (100% polyester) with twill-and-embroidered crests, fleece-lined hoods, ribbed cuffs, and a full-length zip.
- Can we put our team’s logo on the Toques?
Yes — custom team and corporate toques are available with minimum quantities. Please contact us for details.
05
Product Care
- How to Care for my Onesie.
Treat your onesie like a jersey: cold wash, inside out, hang to dry.
Detailed instructions
- Pre-treat stains: Before washing, pre-treat any stains with a solution of water and a small amount of mild detergent.
- Turn inside out: Turn the Onesie inside out to protect any logos or customizations.
- Use cold water: Wash the Onesie in cold water to avoid damaging the glue that holds logos and patches onto the jersey.
- Use a delicate cycle: Select the delicate or gentle cycle on your washing machine.
- Choose a mild detergent: Use a mild laundry detergent, or a detergent specifically for activewear.
- Hang to dry: Hang the Onesie to air dry completely. Do not put it in the dryer, as high heat can damage the material and customization.
- Avoid the dryer: Never use the heat of a dryer on a Onesie.
- How to Care for Slipper Skates and Koozie Mitts.
Both are sherpa-lined, so keep heat away from them.
Slipper Skates
- Spot-clean first: For light marks, wipe with a damp cloth and a little mild detergent.
- Machine wash cold: For a deeper clean, wash cold inside a mesh laundry bag on a gentle cycle.
- Avoid the dryer: Skip the dryer to keep the sherpa soft and the shape intact.
Koozie Mitts
- Hand wash cold: Hand wash in cold water with a mild detergent.
- Lay flat to dry: Lay flat to air-dry and reshape the cuff while still damp.
- Avoid the dryer: Skip the dryer to keep the sherpa soft and the shape intact.